Refunds & Cancellations
Replacement-only policy
We do not offer monetary refunds under our standard policy. If a damaged product is delivered, a new replacement product will be sent after our team verifies the claim. This policy does not limit any rights or remedies available under applicable law.
Unboxing video required
An unboxing video is required for a damaged-delivery claim. Please record the opening of the package so that the delivered product and damage are visible. Contact support with your POD order number, the unboxing video and clear photos of the damage. Our team will review the evidence and confirm the replacement.
Cancellation requests
Contact support promptly with your POD order number to request cancellation. A cancellation is accepted only after our team confirms that production has not started. Custom printed products cannot be cancelled or returned for a change of mind once production has begun. A cancellation request does not create an entitlement to a monetary refund under our standard policy, subject to applicable law.
Artwork and selected options
Please check your uploaded artwork, background, dimensions, placement, garment colour, size and quantity before ordering. Customer-approved artwork or selection errors are not eligible for a replacement when production matches the submitted instructions. If production differs from the accepted order, contact support for review.
Production and client-arranged pickup
Production takes 48 hours after the order is confirmed and the required artwork, instructions and payment are received. Once your dashboard shows the order as ready for pickup, you can book the courier pickup. Courier transit time is separate from production time and depends on your booking and destination.
You arrange courier bookings and charges through your own Delhivery account. Courier booking cancellations and shipping-charge claims must be raised with the courier; we can assist with available production and pickup information.